Local Delivery Process
Site delivery is available for large events. Please call our staff for more information.
Large quantity orders can be delivered to customers if you are located outside the local delivery area. Please call the office for more details.
Local deliveries and Pickups are made at your place of business. Drivers will verify the order(s) at delivery with your designated person. A pick up day will be scheduled with each customer.
Local deliveries are scheduled Mon-Fri. If your business is outside our local delivery area, we use UPS as the shipping company of choice. Please call the office if you have questions regarding delivery.
Before pick up, linens should be sorted and counted, all debris removed, and set aside for our driver. Our drivers will count orders onsite and will request a signature for any linen that is missing and not available for pickup. A copy of the Packing Slip will be left for your records.
Extra (or missing) linen identified from previous events will be documented on an Extra Pick Up Sheet and a copy left for your records. These items are often returned for credit towards a loss bill.
Orders are delivered either with payment due upon delivery or prepaid with a company credit card. COD orders cannot be left without prior arrangements for payment being made. Any other payment arrangements should be requested prior to delivery. No 3rd party checks are accepted.
A damage waiver of 6.5% is added to all rental orders for accidental damage to cloths. Should any cloths be returned with abusive damage, i.e.; deliberate cuts or extensive burns, excessive wax damage, Let’s Do Linens will require the customer pay the full replacement value of the cloth(s).
Any items not returned and are deemed lost or missing will be billed to the customer for the full replacement value of the cloth(s). All disputes should be resolved within 21 days.
Orders cancelled before the event will not incur a charge. Any shipping charges will be due. Notification of cancelled events after the event date may carry a 25% restocking fee of the rental invoice. Linen unused after the event will not be credited.
Linen unavailable for return after multiple attempts to be picked up, will incur a second rental charge.
For local deliveries to MD, PA, DE, and NJ, please refer to the map.
Please call our office at 856-455-6652 or 800-937-4972, if you have other questions.